Terms of Service

1. The Service

Bravyn is online software for businesses that share customer email addresses. It lets a team bring shared addresses into one inbox, assign each conversation to a person, set statuses, write internal notes, use saved replies and routing rules, view customer history and read first-response figures. The features included in your subscription are those described in your order.

The Service does not send messages to your customers on its own. Messages are sent by your users.

2. Business use

The Service is intended for businesses and professionals. By accepting these Terms you confirm that you act for a business and that you have authority to bind it.

3. Account and users

• You are responsible for the accuracy of your account information and for all activity under your account.
• You decide who your users are and what role each one has. Each user keeps their credentials confidential.
• Tell us without delay at contact@bravynllc.com if you suspect unauthorized access.

4. Order, fees and term

Plans are agreed on request. Your order sets out the plan, the number of users and addresses, the subscription term and the subscription fees. You pay the subscription fees as set out in your order, in advance for each term, through our payment provider. Fees are exclusive of any applicable taxes.

Unless your order says otherwise, the subscription renews for successive terms of the same length. We will give you at least 30 days’ notice by email of any change to the fees, which applies from the next renewal.

If fees remain unpaid after a written reminder, we may suspend access to the Service until the matter is settled. Suspension does not delete your data.

5. Cancellation

You may cancel at any time by writing to us from an admin account. Cancellation takes effect at the end of the current term. Details are in our Cancellation Policy.

6. Your content and your customers’ data

Messages, contacts, notes and other content you bring into the Service (“Customer Content”) remain yours. You grant us a limited right to host, process and display Customer Content only as needed to provide and support the Service.

For personal data contained in Customer Content, you act as controller and Bravyn acts as processor. Our Data Processing Addendum forms part of these Terms. Our handling of account and website data is described in our Privacy Policy.

You are responsible for having a lawful basis to process your customers’ messages through the Service and for the instructions you give through your settings.

7. Acceptable use

You and your users must follow our Acceptable Use Policy. In particular, the Service may not be used to send unsolicited bulk email.

8. Availability and support

We aim to keep the Service available and to carry out maintenance with as little disruption as possible, with notice where maintenance is planned. We do not guarantee uninterrupted availability. Support is provided by email at contact@bravynllc.com.

9. Third-party email providers

The Service connects to email accounts you hold with third-party providers. Your use of those providers is governed by their own terms. We are not responsible for their availability or for changes they make that affect the connection.

10. Intellectual property

The Service, its software, design and documentation belong to Bravyn or its licensors. Your subscription gives you a non-exclusive, non-transferable right to use the Service for your internal business purposes during the term. Feedback you choose to give may be used to improve the Service without obligation to you.

11. Confidentiality

Each party keeps the other’s non-public information confidential and uses it only for the purposes of these Terms, except where disclosure is required by law.

12. Warranties and disclaimer

We will provide the Service with reasonable skill and care. Except as stated in these Terms, and to the extent permitted by law, the Service is provided “as is” and we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose.

13. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or goodwill. Each party’s total liability arising out of these Terms is limited to the subscription fees paid by you for the Service in the twelve months before the event giving rise to the claim. These limits do not apply to your payment obligations, to a party’s indemnity obligations, or to liability that cannot be limited by law.

14. Indemnity

You will defend and hold Bravyn harmless against third-party claims arising from Customer Content or from use of the Service in breach of these Terms or the Acceptable Use Policy.

15. Suspension and termination

We may suspend or terminate access, with notice where reasonably possible, if you materially breach these Terms and do not remedy the breach within 15 days of notice, or immediately where use of the Service threatens its security or breaks the law. On termination you may export your data during the period stated in the DPA, after which it is deleted.

16. Changes to these Terms

We may update these Terms. Material changes are announced by email at least 30 days before they apply. Continued use after that date means acceptance; if you do not accept, you may cancel before the change takes effect.

17. Governing law and venue

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. Any dispute is subject to the exclusive jurisdiction of the state and federal courts located in Arapahoe County, Colorado.

18. General

These Terms, your order and the documents they refer to are the entire agreement between the parties on their subject. If a provision is found unenforceable, the rest remains in effect. Neither party may assign these Terms without the other’s consent, except to a successor of its business. Notices to us are sent to contact@bravynllc.com or by post to 18101 E Colfax Ave, Aurora, CO 80011, USA.