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Bravyn

What Bravyndoes, partby part.

A shared inbox for small teams. Ten parts that fit together; nothing that writes to your customers for you. The list below describes the core of the service; your plan proposal confirms what is included.

01 / 10

Shared inbox

support@, hello@ and the others, in one place.

Every address your team shares appears in one inbox, with a filter per address when you need it. Customers keep writing to the same addresses as before.

  • One list for all shared addresses
  • Filter by address, owner, status or tag
  • Replies go out from the address the customer wrote to
Shared inbox
All 11support@ 7hello@ 4
Delivery window for Saturday?support@
Does the oak table come in 180 cm?hello@
Warranty on the lamp hingesupport@

Interface preview · demonstration data

02 / 10

Owners

One person responsible per conversation.

Assign a conversation to a teammate by hand or by rule. The owner is shown everywhere the conversation appears, and handovers are kept in its history.

  • Assign, reassign or take a conversation
  • My conversations view for each person
  • Unassigned stays visible until someone takes it
Owner
Theo
Mia
Ana
Jo

Mia → Theo · 10:14 · “Theo knows the warehouse”

Interface preview · demonstration data

03 / 10

Statuses

Open, pending, closed. Nothing more.

Open needs your team. Pending is waiting on the customer. Closed is done, and reopens by itself if the customer writes back.

  • Three statuses, the same for everyone
  • A reply from the customer reopens a closed conversation
  • Counts per status in each view
Status
Open

7

Pending

3

Closed

23

Closed → Open customer wrote back

Interface preview · demonstration data

04 / 10

Internal notes and mentions

Talk about the email inside the email.

Leave a note in the thread for your team, mention a colleague with @ to ask for help. Notes are visibly different from replies and are never sent to the customer.

  • Notes in the conversation timeline
  • @mentions notify the teammate
  • Clearly marked as internal
Internal note

Note · only your team sees this

@Ana is the lamp hinge covered after two months?

Yes, it is. I will take it.

Interface preview · demonstration data

05 / 10

Collision alerts

“Mia is replying…” before you start typing.

When a teammate opens or starts answering a conversation, the others see it. Two people stop writing two different answers to the same question.

  • Who is viewing a conversation
  • Who is typing a reply
  • Shown in the list and in the thread
Delivery window for Saturday?
Mia is replying
Jo is viewing
Mia is already answering. Write anyway?

Interface preview · demonstration data

06 / 10

Saved replies

Your best answers, one shortcut away.

Save the answers your team writes again and again. Insert one with a slash, let the customer’s name and details fill in, then edit before sending.

  • Shared and personal replies
  • Variables such as first name or order reference
  • Always editable before sending
Composer

/size

  • /size-guide
  • /size-custom-order

Hi {first_name}, the oak table comes in 160 and 180 cm…

Interface preview · demonstration data

07 / 10

Tags and routing rules

Written as sentences, applied in order.

Tags are your own words for what an email is about. Rules read the address, sender and subject, then assign an owner and add tags as mail arrives.

  • Conditions on address, sender and subject
  • Actions: assign, tag, set status
  • Rules run top to bottom; the first match wins
Rules · applied top to bottom
  1. 01 When the subject mentions return, assign it to Theo and tag it Returns.
  2. 02 When mail arrives at hello@, tag it General.

Interface preview · demonstration data

08 / 10

Customer history

The last time they wrote, right there.

Open a conversation and see every earlier conversation with the same customer, with dates, owners and tags, so nobody asks them to repeat themselves.

  • Past conversations by sender
  • Owner and status of each one
  • Jump from one to the other
Marcus Lee · 4 conversations
  • Does the oak table come in 180 cm?now · MiaOpen
  • Chair cushions back in stock?Oct 2 · MiaClosed
  • Delivery to the second floorAug 19 · TheoClosed

Interface preview · demonstration data

09 / 10

First response times

A simple table, per person and per address.

See how long customers waited for a first reply, how many conversations are open, and what has been waiting longest. Kept as a table you can read in a minute.

  • Median first reply per teammate and address
  • Open and closed counts
  • Today and the last seven days
First reply · today
WhoOpenMedian
Mia39m
Theo517m
support@714m

Interface preview · demonstration data

10 / 10

Roles

Who can answer, who can change the setup.

Give each teammate a role. Agents work conversations; admins also manage addresses, rules, saved replies and the team.

  • Admin and agent roles
  • Invite and remove teammates
  • Settings changes limited to admins
Roles
Can…AgentAdmin
Answer conversations
Assign and reassign
Edit shared saved replies
Change rules and addresses
Invite teammates

Interface preview · demonstration data

Connecting your addresses

Bravyn connects to the email addresses your business already uses. Connection to Google Workspace (Gmail) and Microsoft 365 mailboxes is planned as the standard route; the exact options for your provider are confirmed with your plan.

What Bravyn does not do

  • It does not write or send answers by itself. People on your team do.
  • It does not sell, rent or advertise with your customers’ messages.
  • It is not a marketing or bulk-email tool. Sending unsolicited email through Bravyn is not allowed.
Talk to us about a plan Read the setup guide