Skip to content
Bravyn

Help center

Setting up and using Bravyn, written out in full on this page. If something is missing, write to us and a person will answer.

Getting started

Opening your account

  1. 1.Contact us with your team size and the addresses you share. We reply with a plan proposal and the subscription terms.
  2. 2.Once the plan is agreed, the person who signs up becomes the first admin of the workspace.
  3. 3.Sign in, choose a workspace name and set your time zone, which is used for response-time figures.

Connecting a shared address

  1. 1.Go to Settings, then Addresses, and add the address your team shares (for example support@).
  2. 2.Follow the connection steps for your email provider. Supported providers are confirmed with your plan.
  3. 3.New mail starts arriving in Unassigned. Earlier mail can be imported where your provider allows it.

Inviting your team

  1. 1.Go to Settings, then Team, and enter each teammate’s email address.
  2. 2.Choose a role: agent to work conversations, admin to also manage addresses, rules and replies.
  3. 3.Teammates receive an invitation email and set their own password.

Working with conversations

Assigning an owner

  1. 1.Open a conversation and choose a teammate in the Owner field, or press Take to make it yours.
  2. 2.Use the My conversations view to see only what you are responsible for.
  3. 3.Reassigning keeps a line in the history so everyone knows who had it before.

Open, pending and closed

  1. 1.Open: the team needs to act.
  2. 2.Pending: you replied and are waiting for the customer.
  3. 3.Closed: done. If the customer writes again, the conversation reopens with the same owner.

Notes, mentions and collision alerts

  1. 1.Switch the composer to Note to write something only your team will see.
  2. 2.Type @ and a name to mention a teammate; they are notified.
  3. 3.If someone else is viewing or typing in the conversation, their name appears above the composer.

Saved replies and routing rules

Creating a saved reply

  1. 1.Go to Saved replies and press New. Give it a short name, such as delivery-window.
  2. 2.Write the text. Insert variables like the customer’s first name from the variable menu.
  3. 3.In any conversation, type / and the name to insert it. Edit before sending.

Writing a routing rule

  1. 1.Go to Settings, then Rules, and press New rule.
  2. 2.Choose conditions (address, sender, words in the subject) and actions (owner, tags, status).
  3. 3.Drag rules into order. Mail is checked from the top; the first matching rule applies.

Response times

Reading the response-time table

  1. 1.First reply (median) is the middle value of the time between a customer’s first message and your team’s first reply.
  2. 2.Waiting longest shows the oldest open conversation without a reply.
  3. 3.Switch between today and the last seven days, by teammate or by address.

Account and subscription

Plans and changes

  1. 1.Plans are agreed on request and described in your order.
  2. 2.To add teammates or addresses beyond your plan, write to us and we will update the order.
  3. 3.Admins can see the plan details in Settings, then Subscription.

Cancelling

  1. 1.Write to us from an admin account to cancel. The service stays available until the end of the current term.
  2. 2.Export your data before the end of the term.
  3. 3.After the term ends, data is deleted as described in the Data Processing Addendum.

Frequently asked questions

How much does Bravyn cost?

Plans are prepared on request, based on the number of people on your team and the addresses you want to share. Write to us and we will reply with a proposal; the subscription fees are then set out in your order.

Is there a free trial?

We do not publish a standard trial. If you would like to see Bravyn with your own team before committing, mention it when you contact us.

Does Bravyn answer customers automatically?

No. There is no bot that replies for you. Rules can assign and tag incoming mail, and saved replies speed up typing, but every message to a customer is sent by a person on your team.

Which email providers can I connect?

Bravyn works with the addresses your business already uses. Google Workspace (Gmail) and Microsoft 365 are the expected routes; the options for your provider are confirmed with your plan.

Will my customers notice anything?

No. They keep writing to the same address, and your replies go out from that address.

Who can read our customers’ emails?

The teammates you invite, according to their role. Bravyn processes the messages only to run the service, as your processor under the Data Processing Addendum.

Can we cancel?

Yes. Cancellation takes effect at the end of the current subscription term set out in your order. You can export your data before then.

How do we get help?

Email us at the address on the contact page, or call us. A person from our team replies.

Still stuck?

Write to contact@bravynllc.com. A person will answer.

Contact