Privacy Policy

1. Who is responsible

For the data described in this policy, BRAVYN LLC decides how and why it is used. Contact: contact@bravynllc.com, +1 720 743 7989.

For the messages, contacts and notes that a customer processes through the Service, the customer is responsible and Bravyn only processes them on the customer’s instructions, as described in the DPA.

2. What we collect

• When you contact us: your name, email address, business name and the content of your message.
• When your business subscribes: contact and account details of the subscriber and of each user (name, email address, role), and the information in the order.
• When you use the Service: sign-in records, settings and technical logs needed to run and secure the Service.
• When you visit the website: standard server logs such as IP address, browser type and the pages requested.

Subscription fees are paid through our payment provider. We do not store full card numbers.

3. Why we use it

• To answer your questions and prepare a plan proposal.
• To provide the Service, manage the account and the subscription, and send service messages.
• To keep the website and the Service secure and to fix problems.
• To meet legal and accounting obligations.

We do not sell personal data and we do not use it for third-party advertising.

4. Who receives it

Our sub-processors and service providers, only as needed: our hosting provider, our email delivery provider and our payment provider for subscription fees. A current list is available on request. We may also disclose data where required by law.

5. How long we keep it

• Contact requests that do not lead to a subscription: up to 24 months after the last exchange.
• Account and subscription data: for the duration of the subscription, then as long as required for legal, tax and accounting purposes.
• Server and security logs: for a limited period, generally not more than 12 months.

6. Security

Connections to the website and the Service are encrypted (HTTPS) and accounts are protected by passwords. Access to personal data inside our company is limited to people who need it.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal data, and to object to or restrict some uses. Residents of certain US states, including Colorado, have rights under their state privacy laws. To use your rights, write to contact@bravynllc.com. We will answer within the time required by applicable law and may need to verify your identity.

If your data is held by one of our customers (for example, because you emailed a business that uses Bravyn), please contact that business directly. We will assist them in answering you.

8. International transfers

Bravyn is based in the United States and data may be processed there. Where the law requires safeguards for transfers, we put them in place with our providers.

9. Cookies

See our Cookie Policy.

10. Children

The website and the Service are intended for businesses and are not directed at children under 16.

11. Changes

We may update this policy. The date at the top shows the latest version. Material changes affecting account users are announced by email.