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Bravyn

Shared inbox & customer support software

Every customeremail has anowner.

Bravyn brings support@, hello@ and the rest of your team addresses into one shared inbox. Each conversation gets a person responsible for it, a status, and the full story with that customer, so nothing is answered twice and nothing is left behind.

Talk to us about a plan See what it does
  • No bot replies for you
  • Your team writes every answer
  • Plans on request
Shared inbox
Unassigned 0
  • Daniel Kimhello@

    Move Thursday’s fitting to 3 pm?

    Mia
  • Priya Shahsupport@

    Returning one chair from my order

    Theo
  • Marcus Leehello@

    Does the oak table come in 180 cm?

    Mia
  • Hannah Ortizsupport@

    Delivery window for Saturday?

    Theo
Mia is replying4 assigned

Interface preview · demonstration data

01 · The same Monday morning, twice

One inbox, five people,and nobody sure who has it.

Drag the line. On the left, a shared mailbox the way most small teams run it: the same question answered twice, a warranty claim sitting since Friday, a thread with eleven people on copy. On the right, the same messages in Bravyn.

Shared inboxUnassigned 0 · Open 3

  • Delivery window for Saturday?

    Hannah Ortiz

    Pending

  • Does the oak table come in 180 cm?

    Marcus Lee

    Open

  • Move Thursday’s fitting to 3 pm?

    Daniel Kim

    Closed

  • Returning one chair from my order

    Priya Shah

    Open

  • Warranty on the lamp hinge

    Ruth Adler

    Open

  • Open on the holiday Monday?

    Sam Wells

    Closed
In Bravyn
support@ (shared)Unread 23

  • Re: Re: Delivery window for Saturday?

    Hannah Ortiz (3)2 replies sent · Mia, Theo

    9:41

  • Does the oak table come in 180 cm?

    Marcus Lee

    9:12

  • Fwd: Fwd: Move Thursday’s fitting — who has this?

    Daniel Kim, Mia, Theo, Ana +8

    8:57

  • Returning one chair from my order

    Priya Shah

    Sat

  • Warranty on the lamp hinge

    Ruth Adlerno reply · 3 days

    Fri

  • Open on the holiday Monday?

    Sam Wells

    Fri
Without an owner

Interface preview · demonstration data

02 · Sorting

Unassigned is a column, not a feeling.

New mail lands in Unassigned. A rule or a teammate gives it an owner, and it moves to that person’s column. Anyone can see at a glance what is waiting, who is carrying what, and what is still nobody’s.

Unassigned7

  • Delivery window for Saturday?

    Hannah OrtizDelivery

  • Does the oak table come in 180 cm?

    Marcus LeeSizes

  • Returning one chair from my order

    Priya ShahReturns

  • Move Thursday’s fitting to 3 pm?

    Daniel KimAppointments

  • Warranty on the lamp hinge

    Ruth AdlerWarranty

  • Open on the holiday Monday?

    Sam WellsHours

  • Tracking says delivered, nothing here

    Ines RomeroDelivery
Mia0
    Theo0

      Interface preview · demonstration data · 0 of 7 assigned

      03 · Inside one conversationPick a part to see where it lives in the conversation.

      Everything aboutone customer,on one screen.

      Owner. One named person is responsible. Reassign it in two clicks; the history shows who had it before.

      Returning one chair from my order

      Returnssupport@
      OpenTheo

      Priya Shah 9:02

      The grey chair is darker than in the photos. I would like to send one back and keep the other three.

      Internal note · not sent

      Theo: @Mia do we have a lighter one left?

      Mia: Two in the back room.

      Mia is replying
      Write a reply…

      Interface preview · demonstration data

      Rules you can readout loud.

      04 · Routing rules

      Routing in Bravyn is written as plain sentences. A test email runs through them from top to bottom; the first rule that matches decides the owner and the tags.

      Incoming

      To support@

      Delivery window for Saturday?

      Matched rule · 01

      Theo#Delivery

      Interface preview · demonstration data

      1. 01

        When mail arrives at support@ and the subject mentions delivery, assign it to Theo and tag it Delivery.

      2. 02

        When mail arrives at hello@ and the subject mentions fitting, assign it to Mia and tag it Appointments.

      3. 03

        When the subject mentions warranty or repair, assign it to Ana and tag it Warranty.

      4. 04

        Anything else stays in Unassigned.

      05 · Saved replies

      Type a slash.Keep the voice.

      The answers your team writes every week, saved once and inserted with a shortcut. Names and order details fill in from the conversation; the person replying still reads it, edits it and presses send.

      Bravyn never sends a reply on its own. Every message leaves because someone on your team sent it.

      support@ · Delivery Theo

      Hannah Ortiz

      Is there a morning slot for Saturday? We are out from 2 pm.

      Reply to Hannah

      Saved reply · editableSend

      Interface preview · demonstration data

      06 · First response

      One table,read with your coffee.

      How long customers waited for a first reply, per person and per address, for the day and the week. No dashboard of forty charts: the numbers a team lead actually checks in the morning.

      • Mia9mfirst replyopen 3waiting 12mclosed 14
      • Theo17mfirst replyopen 5waiting 41mclosed 11
      • Ana11mfirst replyopen 2waiting 6mclosed 8
      • Jo22mfirst replyopen 1waiting 3mclosed 5
      • @support@14mfirst replyopen 7waiting 41mclosed 23
      • @hello@12mfirst replyopen 4waiting 18mclosed 15

      Interface preview · demonstration data

      Small teams thatshare an address.

      • support@

        A shop with a few people on orders, deliveries and returns.

      • hello@

        A studio or agency where any partner might pick up the first email.

      • bookings@

        A clinic, salon or workshop front desk juggling appointment changes.

      • service@

        A repair or installation business answering warranty questions.

      • info@

        An office that gets everything else, and needs to know who has it.

      08 · Getting started

      Three things, then work as usual.

      1. Connect.

        01 / 03

        Add the addresses your team already shares. Your customers keep writing to the same place.

      2. Invite.

        02 / 03

        Add teammates, give each a role, and decide who can change rules and settings.

      3. Route.

        03 / 03

        Write a first rule or two, save your most common answers, and start assigning.

      09 · Your customers’ emails

      We look afterthem for you.

      Messages in Bravyn belong to your business. We process them on your behalf, under a written Data Processing Addendum, to run the service and nothing else.

      Read the Data Processing Addendum
      Role
      You are the controller of your customers’ data. Bravyn is your processor.
      Purpose
      Messages are stored and shown to your team to run the service. They are not sold and not used for advertising.
      Access
      Only the teammates you invite, according to the role you give them.
      In transit
      Connections to the service are encrypted (HTTPS). Accounts are password-protected.
      Hosting
      A professional hosting provider. Details of our sub-processors are available on request.
      When you leave
      You can export your data before closing the account. We then delete it as described in the DPA.

      10 · Plans

      No price list.A short email.

      Plans are set up on request, around the size of your team and the number of addresses you share. Write to us with a few lines and we will reply with a proposal and the subscription terms.

      New message
      To
      contact@bravynllc.com
      Subject
      Bravyn for our team

      Hello Bravyn,

      We are a team of [number] people sharing [addresses].

      Most of our email is about [deliveries, appointments, ...].

      Could you send us a plan?

      Open this email or use the contact form