Cancellation Policy

1. How to cancel

Write to contact@bravynllc.com from the email address of an admin of the account, stating the account name. We confirm the cancellation and its effective date by email.

2. When it takes effect

Cancellation takes effect at the end of the current subscription term set out in your order. The Service stays fully available until that date and the subscription does not renew.

Fees already paid for the current term are not returned for the unused part of the term, unless your order says otherwise or the law requires it.

3. Reducing your plan

To remove users or addresses rather than cancel, write to us. Changes apply from the next term unless agreed otherwise.

4. Your data

Export what you want to keep before the end of the term. After the end of the subscription you may still export your data for 30 days on request, then it is deleted as described in the Data Processing Addendum. Disconnecting Bravyn does not delete messages from your own email provider.

5. Cancellation by Bravyn

We may end a subscription as described in the Terms of Service. If we end the Service for reasons not caused by you, fees paid for the remaining part of the term are returned on a pro rata basis.